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It is the policy of the Burr Ridge Police Department to accept and investigate all complaints against departmental employees and/or policies, procedures, or operations.  Accepting positive citizen commentary provides us a way to gauge our working relationship with the residents of Burr Ridge.  If you wish to file a complaint or provide some positive commentary on our employees and/or services, please follow the following guidelines:

1. You may request by telephone or in-person to speak to the on-duty watch commander 24 hours a day, 7 days a week.
2. You may e-mail the Administration: Policeadmin@burr-ridge.gov
3. During normal business hours (Monday through Friday, 9 a.m. to 5 p.m.) you may request to speak with the on-duty watch commander in person, or call. (630-323-8181).
4. All complaints are documented and investigated and a written record is made of the finding and resolution.  You will be advised, if you wish, of the final outcome of the investigation.
5. Positive commentary, whether written or verbal, will be forwarded through the appropriate channels.

This procedure is designed to provide for a fair and equitable resolution to citizen complaints against the department or any of its members and document positive comments regarding our performance.  An annual summary of complaints is available for viewing at the Police Department front desk. If you have any questions regarding this process please call the Police Department at (630) 323-8181 for further information.